To cancel an order and refund full amount to the customer, send us a short notification to firstname.lastname@example.org, mentioning order number. You can also forward a request or ticket from your customer.
Money will be refunded within two banking days to the same account which was used to make the purchase.
Reasonable amount of refunds are done free of charge. Contact us for pricing and procedure, in case you plan to cancel the whole event and larger amount of tickets must be refunded.