Prerequisites

To validate tickets, you need a mobile device or computer connected to the internet. You also need an account at Fienta to log in. Multiple people can log at the same time using the same account.

Mobile app

To validate tickets using mobile, download our free app for iOS or Android from links below or search "Fienta" from appropriate app stores. 

Using the app

After logging in, you are presented a list of your future events. Choose your event, press SCAN and point your camera to ticket code. The app will show you the ticket type, amount and mark it as used.

Appropriate message will be displayed when scanning a ticket which has already been used.

Testing

For testing, you can use sample ticket found under "Ticket" menu when setting up your event at Fienta. Or, use this QR code:

Reverting the ticket

If you validated a ticket by mistake, you can mark it as valid again. Swipe left on the ticket, which will reveal an Undo button.

Offline mode

In case of missing or bad internet connection, our app will continue to work. You can scan tickets of last chosen event using an offline database inside your device. Information about validated tickets will be sent to Fienta as soon as your device connects to internet again. 

Attendee data

By default, our app will show you the ticket type and amount, when scanning. If you ask additional questions from your buyers using Order Form tool, you can show these answers on scanner as well. Set it up from Order Form > Custom Field in Fienta.

Printing name tags

Our app can be used to print name tags using ZPL compatible printers. Let us know if you wish to use this feature at hello@fienta.com

Third party tickets

We also support validating tickets issued by third party ticket providers. First, we need to import third party ticket codes into Fienta.  Let us know if you wish to set this feature up at hello@fienta.com

Computers and other devices

You can also use various combinations of code scanners and computers to validate tickets. Configure your scanner to decode "QR Code" format and submit the code to form at https://fienta.com/admin/validate. The form returns the current status of the ticket and marks it as being used.

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